Citysider Cairns Holiday Apartments Cancellation Policy
High Season
- If the booking is cancelled 28 days or more prior to the planned date of arrival, there will be a full refund less an administration fee of $35.00.
- If the booking is cancelled less than 28 days prior to the planned arrival date, there will be no refund unless and until the premises are re-let for the total period of the original booking. An administration fee of $35.00 will be deducted from the deposit held before the remainder is refunded.
Low Season
- If the booking is cancelled 14 days or more prior to the planned date of arrival, there will be a full refund less an administration fee of $35.00.
- If the booking is cancelled less than 14 days prior to the planned arrival date, there will be no refund unless and until the premises are re-let for the total period of the original booking. An administration fee of $35.00 will be deducted from the deposit held before the remainder is refunded.
Short Notice Bookings
- Where a booking is made less than 14 days prior to the planned arrival date, there will be no refund unless and until the premises are re-let for the total period of the original booking. An administration fee of $35.00 will be deducted from the deposit held before the remainder is refunded.
Confirmed and Secured Bookings
- A booking that has not been confirmed and secured by a deposit being paid is not guaranteed.
- A deposit of 2 nights’ tariff will secure a booking.
- The balance of the tariff is due on arrival (or such other time as stated).
The administration fee covers the costs of processing the booking, receipting and banking the money, cancelling the booking from the system, refunding money, e-mailing the cancellation letter and meeting all bank charges.
