What our Customers Say

Over the past few years, we have accumulated a lot of testimonials from guests staying at CitySider, so don’t just take our word for it, see what many others have said about staying at the CitySider.

Unless seeking absolute luxury those apartments represent best value for money and are of a very high standard. The surroundings are pleasant, creating a pleasant atmosphere during our stay. Hosts Therese & Walter could not have been more helpful making our holiday very enjoyable. Many thanks.

27/10/2010 B & A

Thanks to management and staff. We enjoyed our stay with you and will stay here next time we are in Cairns.

26/10/2010 M & K

Excellent information booklet added together with excellent, helpful and approachable managers. Supplied all essential information and advice for a super stay in Cairns. Thank you!

24/10/2010 L

Very helpful information from front office. I had a great stay!

25/09/2010 E

Thank you for your friendly assistance and service. It’s a very comfortable apartment and well serviced.

12/09/2010 K & P

Many thanks to Therese & Walter for making our stay at Citysider very enjoyable and comfortable. The apartment was well presented with the inclusion of modern appliances, furniture, crockery, cutlery etc. You were always available to help us with your directions to various locations in Cairns. We will always highly recommend Citysider to our relatives and friends. We sincerely thank you both and wish you the greatest success in you business.

7/09/2010 C & G

The apartment was very clean and comfortable – like a home away from home. Therese & Walter were wonderful hosts. Special thanks to Therese for booking our trips. Thank you.

7/09/2010 H & T

Thanks for the plastic containers. These were great for taking our own lunches on trips. Thanks for making our family holiday so affordable by having such great rates, it allowed us to be able to take and enjoy some more trips around Cairns.

7/09/2010 P

Great service at the tour desk – lovely welcome and tour of apartment – was nice to have a view of the pool – Thanks

12/07/2010 S & K

Thank you very much for making our stay in Cairns lovely.

12/06/2010 H & B

Excellent managers – responsive to all our needs & requests, friendly, cheerful, caring and attentive. Comfortable beds and furniture. Roomy and airy apartment, well equipped for 4 weeks stay.

24/05/2010 L & P

Thank you Therese & Walter, really ha a great time at Citysider. Apartment is tidy and comfortable. We will definitely come back again! Thank you

9/05/2010 J

Very impressed by highest standard of all complex and friendliness of all staff. Thank you all for a memorable stay.

17/12/2009 J & P

Therese & Walter were great hosts. Always willing to go the extra bit – excellent service. We enjoyed our stay and had a lovely time. Thank you

10/11/2009 C & R

Thanks so much, we did enjoy our stay and all the wonderful mangoes, the nice service and friendly staff.

26/10/2009 H & O

Many thanks to you both. We enjoyed our stay here at Citysider.

3/10/2009 M & R

Wonderful view of trees alive with birds. The sound of birds (morning and night) was delightful. Overall the complex is nicely quiet. It is away from noisy roads.

8/09/2009 L & E

We would like to say that we have thoroughly enjoyed our stay at Citysider. In particular, we wish to thank Therese for her helpfulness and for being such a lovely Lady – so kind.

2/09/2009 L & R

We had a great time and the staff are very helpful and friendly and make you feel welcome. Next time we visit Cairns, we will definitely stay here as we have had such a wonderful time. Our two previous stays were also delightful. Thank you for making our holiday even better!

18/08/2009 J

We had a very friendly welcome and both Therese & Walter were most helpful throughout our all too brief stay – Thank you.

17/08/2009 C

Therese and Walter are excellent hosts!!!

4/08/2009 T & J

Super customer service. If only everyone was as friendly and welcoming.

16/06/2009 L & D

Thank you very much for an enjoyable stay – wish it could have bee longer. And thank you Therese for turning us around, it was much appreciated.

21/02/2009 B & L

Thank you for the great time – we have really enjoyed it. Thanks for the booking of the Marine World Reef tour – it was awesome.

17/02/2009 A & B

Great holiday apartment – clean and comfortable. Well maintained and managed. Would definitely recommend to friends and stay again – THANKS.

29/12/2008 S

Very helpful staff, exceptional service for tours, car rental and general advice – Well done!!!

21/11/2008 G & J

Thank you so much for making our stay so wonderful. The apartment was great. The service was great. You managed to schedule the tours perfectly to suit the weather. A special thank you to Therese for taking us to the Reef Fleet Terminal. And thank you for making this a truly memorable holiday.

25/10/2008 K & M

Gardens were lovely, hosts friendly and accommodating unlike major complexes

18/10/2008 J & D

We have had a great stay and would like to compliment Therese on her helpfulness in getting us sorted out and with booking trips around Cairns. It was great!!!

3/10/2008 A & J

When you wanted to go on a day out ie. snorkelling, it is very easy as all the pamphlets are provided and when you have chosen your activity, you just have to tell Walter and Therese and they will book it for you free of charge. This is a very good service and we had a fantastic time. Thank you for the lovely time in Cairns!!!

29/07/2008 N

Thanks a lot for the warm welcome and the great help for organising our stay.

22/07/2008 F

It’s great that you have plastic containers in the kitchen. I loved how the map was displayed on the table and the various pamphlets for touring Cairns. Overall I enjoyed my staying – thank you for the warm welcome.

20/07/2008 M

Cool bean bags – informative brochures – terrific customer service – yummy BBQ’s – self contained – decor really nice – excellent beds, lounges and furniture – really good all round service!!!

8/07/2008 W & K

Therese & Walter were extremely helpful. The tour advice was great including the tip on Bruno’s coffee farm, would not have found it otherwise.

1/07/2008 J

This was our first trip to Cairns. We have enjoyed our stay here at Citysider. Staff have been helpful & friendly which has made us feel at home. Thank you so much Therese for all your help & advise

10/06/2008 J & H

We consider the apartment excellent value for the special rate

10/06/2008 J & S

We really enjoyed our stay here, especially the pool. Very pleasant and courteous people.

7/06/2008 C

Thank you for great and nice clean place

31/05/2008 C & J

Helpful staff, enjoyable stay.

5/04/2008 J & J

Very friendly and helpful staff – Thank you

30/03/2008 T & G

Many thanks for a very comfortable stay at Citysider. The facilities are excellent and the service you provide are very helpful.

10/03/2008 J & S

An excellent apartment unit to use while on vacation. Therese and Walter are wonderful hosts and made our stay a most memorable one.

4/03/2008 J & P

We have loved every moment and wished we were staying a few more days. It has been a very relaxing experience. Best wishes to you both and hope to see you again sometime.

15/01/2008 W

Can’t thank you enough for all your help and advice on tours and places to see. Especially for dropping us off to the Reef Fleet Terminal, that’s more than anyone would expect. We all ha a great time, your gardens are great and the pool area is beautiful. Felt like you were at a top resort.

12/01/2008 S

Management personnel TOP CLASS!!!

27/12/2007 P

Thank you for a wonderful stay. I was overwhelmed by the white goods provided for such a reasonable cost. I didn’t need to use the aircons as fans & breezes were perfect. My boss is going to keep it in mind for his family.

13/11/2007 M

My husband & I have been all around Australia & this stay has been the best. Therese & Walter are wonderful hosts and they have made our holiday so stress free. We will definitely return. Many thanks.

30/10/2007 B & G

It was a pleasant stay. Keep it up.

7/10/2007 S

We spent a good time in this apartment. Thank you for your kindness. Our baby loved the clean floor to play with all his toys.

20/09/2007 Y & K

We look forward to coming back here again.

31/08/2007 B & J

Had a peaceful and relaxed time in this place. Therese & Walter keep up to good job. You are indeed very good hosts. Wishing you the best!!!

1/08/2007 S

Just like to say many thanks for making our holiday great. We will be back again, and will tell our friends to stay with you. The holiday was that much more enjoyable due to your help, friendly service and booking of our tours.

12/07/2007 J & T

We were particularly impressed with the tour desk and the local knowledge together with the ease of booking tours.

9/07/2007 C

Loved your friendly and helpful attitude. Kitchen well appointed and had everything we needed.

6/07/2007 M & C

Very friendly & welcoming – Thank you

12/06/2007 P & T

The service we received was outstanding. We couldn’t have asked for more – very friendly and helpful. We would recommend this accommodation – our greatful thanks.

6/06/2007 T

Thank you to Therese and Walter for genuine and friendly service.

28/03/2007 R & M

Thank you very much for everything!! You helped us a lot!! You two are great and nice!!

27/03/2007 Y

Therese, you really went to every length to ensure we were comfortable, esp. the CD player! We truly appreciated your generous and kind service and hope to see you again. Your service and apartment helped make our stay in Cairns absolutely fantastic!!!

1/02/2007 N & E

We had a great stay and will definitely be back if we come to Cairns again. Thank you all for the help and friendly atmosphere. Good luck in the future.

25/01/2007 R & B

I found Citysider a great no-frills establishment. By that I mean I am not paying for fancy services that I would not use. It is roomier and cleaner than some 5-star hotels I have stayed in.

6/01/2007 M

The staff is very helpful and friendly. We’ve enjoyed our stay! The kitchen equipments are very good.

27/10/2006 A

What can I say – Great place to stay at, would recommend it to every one. Thanks for making us feel welcome.

11/10/2006 D

Nothing was any trouble to assist with or organise. Thank you for a great time.

2/10/2006 G & K

Just a big thank you to you both – especially for your friendliness, making us feel at home. The apartment is comfortable and spacious. We’ve had a super time in Cairns.

26/08/2006 B & J

Excellent tour service & helpful advice about Cairns! Obviously wanted our stay to be easy! Thanks

18/07/2006 A

A paradise for us (we travel with bikes) because normally we sleep in a tent in a caravan park

21/06/2006 V

Thank you for a great stay!

19/06/2006 M

We had a great stay

Thanks 15/06/2006 D

Entirely satisfied with the standard of apartment and the service

5/05/2006 C

It was one of the best equipped apartments in our 8 weeks in Australia. Therese & Walter were exceptionally friendly & welcoming. We enjoyed our stay in Cairns.

25/04/2006 L+B

It is a beautiful unit and we will be back – such good service

10/03/2006 M+J

Excellent laundry facilities plus the provision of some washing powder was a definite plus for your apartments.

1/03/2006 JB

We have enjoyed our stay very much

28/02/2006 D+A S

The resort managers were always friendly, helpful and thoughtful. Plus the groundsman we met was really kind and suggested we visit Crystal Cascades and gave us directions and info; over and above! Thank you.

29/01/2006 J+L McK

Thanks for a wonderful stay in Cairns – we really enjoyed our stay and fully intend to return one day.

28/12/2005 D+N+P E

Found everything to our satisfaction. The staff were very welcoming + helpful. We thank you for making our stay comfortable + for being so friendly. If we get a chance we will certainly recommend you to friends etc.

1/11/2005 S H

It was great to have our accommodation, trips to tourist attractions, all organised and pre-paid prior to home departure. Thank you for a very pleasant and hassle-free holiday here in Cairns – we shall certainly look for you should we make a return trip. Thanx again.

20/10/2005 A+N G

This is one of the cleanest place we’ve stayed in. Congratulation to the cleaners.

19/10/2005 P B

Everyone very helpful and informative. Nice spacious apartment. Pool great for the kids. We have really enjoyed our time here. Thanks.

16/10/2005 A+S R